Reliable and Professional - When we say we will turn up, we do.
"People like dealing with trustworthy people"
That's what Pete Bingham, the founder of Handiworx, thinks about his customers.
"Companies who treat their customers with respect win respect from their customers. Too many people get a shoddy service and no industry is more abundant with rogue traders than the home maintenance market. We aim to be different".
For a most people, it can be very difficult and time-consuming to get someone to do a variety of fixing jobs in their property - fit a set of taps, or put up a set of shelves, or put up a few new tiles in the bathroom. You either had to do it yourself, or pay someone the best part of £100 an hour to do it for you (and they would often turn up late, try and charge you for things you don't want and spend a fair bit of on their mobile phone chatting to someone else at your expense).
Handiworx doesn't work that way. We may get a list of jobs from a customer that we'll plough through in a day or half a day. You won't find us skimming over a job just to get to the next appointment fast ... we take our time to give you the best possible service and leave you feeling happy.
You'd be pushed to find anyone better!
Do you want a real professional? Do you want a fair price? Do you want an honest approach? Do you prefer to deal with one person rather than have lots of different tradesmen turn up?
"People appreciate it when you turn up exactly on time"
Over a varied career in Corporate business Pete has learnt that just about any problem has a solution. There is a lot of skill needed in finding the best solution to a problem ... and this applies equally well to home maintenance just as it does in big business. Employed as a Sales Director, he came to question the poor customer-facing skills of the typical tradesman when contemplating extending his own property. So he set up Handiworx.
I wanted to build an extension on my house during a year off my day job, with builders building the shell and for me to finish everything else. After a lot of hassle dealing with unreliable builders (some who were downright rude on the phone), I finally found someone who I was comfortable with. Needless to say it wasn't a pleasant experience finding a good tradesman. So after the year was up I resolved to set up a business which would offer better service and to treat customers with more respect than I had experienced".
That was in October 2006.
Underpinning the various specialist skills is a belief that customers prefer to deal with one reliable company who can take everything on board rather than several not-so-reliable ones or separate tradespeople.
“Everyday my customers show me examples of poor and shoddy workmanship. Most of my customers wish they had found Handiworx earlier. If a job is done badly then it's money down the drain. I will always strive to keep my customers happy and will go the extra 20% to get the best possible job done”.
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